1. 7 Day Refund Policy:
We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience. We assure you that all products sold on UrbanZap are brand new and 100% genuine. In case the product you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’ then we will issue refund after it is proved that the product is defective/damaged and such product has to be shipped back to us. Refund will be initiated only if the product is sent back to us within 7 days. We issue cash refund to your account directly, in case the product is received in damaged/Not working condition. For any other cases we will give you a coupon code worth the product value which can be used for further purchase.
2. Cancellation Policy:
In case you want to cancel the order before the product is being dispatched, we issue 100% Refund in form of Coupon Code only. Which can be used for any further purchase. If we have already dispatched the product, we will not be able to cancel the order.
UrbanZap holds the right to cancel orders at any given time, either due to non-availability, pricing error or any such circumstances where we will not be able to fulfill the order.
3. Cancellation Due to refusal to accept the package.
In case the customer does not take the delivery of the product when attempted by courier person or refuse the package during delivery. We will not be able to refund the amount.
Note: In case of cancellation from customer, we will deduct 2% of total transaction amount from total refund amount as bank transaction charges are applicable.